Privacy Policy
Last updated: August 7, 2025
At Stump Grinding Auckland, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website at https://stumpgrindingauckland.co.nz, request a quote, or engage with our stump grinding and land clearing services. By using our website or contacting us, you agree to the terms in this policy.
We’re committed to handling your data responsibly while delivering top-notch service across the Auckland region.
1. Information We Collect
Stump Grinding Auckland collects both personal and non-personal information to better serve you and improve our website experience.
Personal Information
You may provide personal information when:
- Filling out a contact form
- Requesting a stump grinding quote
- Emailing or calling us
- Booking a service
This may include:
- Your name
- Email address and phone number
- Property location
- Service-related details
Usage Data
When browsing our site, we may automatically collect technical information such as:
- IP address and general location
- Device and browser type
- Pages visited and time spent
- Search terms and referring sites
This helps Stump Grinding Auckland improve usability, measure performance, and understand customer needs.
2. Cookies and Tracking Technologies
We use cookies to personalise and improve your browsing experience.
Types of Cookies:
- Essential Cookies: For basic website functionality like contact forms.
- Performance Cookies: Anonymous data collection to track site usage.
- Functionality Cookies: Remember your details for future visits.
- Marketing Cookies: (With consent) Show you relevant promotions or services.
You can disable cookies in your browser settings. Some site features may not work properly without them.
3. How We Use Your Information
We only collect and use data for legitimate purposes, including:
- Responding to quote or contact requests
- Providing and scheduling stump grinding services
- Sending service updates or promotional offers
- Improving our site’s content and performance
- Meeting legal and safety obligations
We never sell or rent your personal information.
4. Sharing of Information
We respect your privacy and only share your data when absolutely necessary.
Third-Party Services
We may use trusted partners for:
- Web hosting and email marketing
- Analytics (e.g., Google Analytics)
- Secure form processing
These providers follow strict confidentiality and may only use your data to support Stump Grinding Auckland operations.
Legal Requirements
We may disclose your data to comply with laws or protect rights and safety, such as:
- Responding to lawful investigations
- Complying with legal orders or requests
5. Your Privacy Rights
As a user of Stump Grinding Auckland, you have rights under New Zealand privacy laws:
- Access: Request a copy of the information we hold.
- Correction: Ask us to update or fix inaccuracies.
- Deletion: Request data removal, where legally permitted.
- Objection: Limit certain types of data processing, including marketing.
Please use our Contact Us page to make a request. We aim to respond promptly and clearly.
6. Data Security
We take your data security seriously.
Stump Grinding Auckland uses:
- SSL encryption for secure browsing
- Role-based access to sensitive data
- Regular website security updates and checks
- Data minimisation and secure backups
While no system is 100% secure, we follow industry best practices to reduce risk.
7. External Links
Our site may include links to third-party websites. These external sites have their own privacy policies, and Stump Grinding Auckland is not responsible for their content or practices. We recommend reviewing those policies before submitting personal information.
8. Updates to This Privacy Policy
This Privacy Policy may change to reflect updates in our services or legal obligations. All changes will be posted here with a new effective date. Please check back periodically for updates.
9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact Stump Grinding Auckland at:
📧 Email: info@stumpgrindingauckland.co.nz
We appreciate your trust and remain committed to protecting your privacy while delivering expert stump removal services across Auckland.
Thank you for choosing Stump Grinding Auckland.
